Customer Charter

We believe the customer is always right, because we adhere to this old adage we have provided a customers charter, this lets you know just what to expect from us.

• Drivers will always be punctual- if there is a delay for whatever reason we will contact you to keep you informed
• All drivers will be smartly attired - wearing a suit and tie at all times
• Carriages has a strict no-smoking policy in all its vehicles
• Food and drink are not to be consumed in the vehicles
• All cars will be clean and fully valeted
• We do not operate two way radio or use our mobile telephones at anytime when clients are in the vehicle
• Car radios will not be turned on unless at the clients request
• In the event that the client leaves any item of personal property in the vehicle, the driver will contact the office immediately so that the client can be informed. We will then keep the property safe until it is convienient for it to be returned.