Terms & Conditions

Carriages will endeavour to meet agreed client requirements at all times, however there may be occasions where circumstances beyond our control require us to make changes to agreed service. In the event of such changes we will make every effort to inform the client of the change.

Carriages reserve the right to make alterations to pricing policy in line with inflation and fuel price increases. Where the change affects a cost to the client, the client will be informed of the subsequent change and will be allowed to alter or amend their plans as required.

Carriages reserve the right to refuse to carry any passenger, who in the opinion of the individual driver is in any way unsafe to complete the journey.

Carriages will always adopt a policy of reporting any passenger who abuses any member of our staff, by either verbal or physical means. We believe our staff have the right to carry out their duty of employment without fear.

Carriages expect that payment in full is made at the end of any journey, unless prior arrangement has been made to settle the bill using our account facilities.

Carriages accept no responsibility for any loss or damage to luggage or personal property, unless the loss or damage can be directly attributed to the fault on the part of one of our drivers. All claims for loss or damage should be made to our registered offices.

Carriages Executive Chauffeur Drive Ltd
12 Edgebury
Chislehurst
Kent
BR7 6JW
Tel 020 8860 0440

Registered at companies house no 5512647

Carriages reserve the right to charge the full agreed rate for the booked journey in the event that the booking is cancelled with less than 24 hours notice. This right may be waivered only by agreement with the company directors.

Carriages are registered with the Public Carriage Office(PCO), Transport for London.

PCO operators license number 03863

All our drivers and vehicles will clearly display their permits issued by the PCO so that you can travel in confidence. We fully adopt the PCO Service Charter and Vision as issued by them, where this Charter reflects the private hire industry. View charter

These terms and conditions do not affect the customers statutory rights in any way.